Frequently Asked Questions

Troubleshoot

I can’t top-up or recharge—what should I do?

Verify & retry: Double-check payment or voucher codes, clear app/browser cache, and update the Newroz app to its latest version before retrying.

Why is my internet speed slow?

Optimize your device: Force LTE only, close background apps in Data Usage, then run our built-in speed test. If speeds remain below 1 Mbps in a strong-signal area, submit a support ticket.

How do I enable mobile data?

APN setup:

Name: Newroz
APN: newroz4g
Username/Password: leave blankToggle

2. Toggle Mobile Data on and check your balance via the Newroz app.

2. Why do I see “No Service” or no signal?

Coverage & settings: Verify you’re in a covered area, disable Airplane Mode, and set Network Mode → LTE.

Why isn’t my SIM detected by my device?

Check tray & contacts: Power off, eject the SIM tray, gently clean the gold contacts, reinsert until it clicks.

Test elsewhere: Try the SIM in another unlocked phone; contact Support if it still isn’t recognized.

Bundles

Does Newroz offer unlimited internet?

Yes! We offer unlimited 4.5G+ internet with flexible options to suit personal and business needs. Check our latest bundles via the app or website.

How can I see my Bundles of Newroz4G and how much Gigabytes remained?

You can check your Newroz 4G bundles and remaining GB through the Newroz app. Just open your active bundle, and the data balance will appear on the home screen.

Does the Bundles of Newroz4G expire?

A Bundle is the number of Gigabytes you purchase that enables you to use Internet. Bundles come with different volumes of Gigabytes, and cost accordingly

How many Bundles of Newroz4G can I buy?

You can buy a maximum of 3 (three) Bundles every calendar month.

What is a Bundle of Newroz4G?

A Bundle is the number of Gigabytes you purchase that enables you to use Internet. Bundles come with different volumes of Gigabytes, and cost accordingly.

Support

Does Newroz support eSIM?

Yes, Newroz supports eSIM technology. You can activate your eSIM via the app by scanning the QR code provided after purchase.

How do I recharge my Newroz line?

You can recharge using:

Recharge cards
In-app payment with First Iraqi Bank
Authorized agents

Where can I buy a Newroz SIM card?

You can purchase a Newroz SIM card from any of our authorized agents or service points across Erbil, Sulaymaniyah, Duhok, and all areas of the Kurdistan Region.

What services does Newroz Telecom offer?

Newroz Telecom provides a wide range of telecom services including high-speed 4.5G+ internet, unlimited and quota-based bundles, home broadband solutions, mobile SIM & eSIM cards, enterprise internet packages, and IoT connectivity.