I can’t top-up or recharge—what should I do?
Verify & retry: Double-check payment or voucher codes, clear app/browser cache, and update the Newroz app to its latest version before retrying.
Why is my internet speed slow?
Optimize your device: Force LTE only, close background apps in Data Usage, then run our built-in speed test. If speeds remain below 1 Mbps in a strong-signal area, submit a support ticket.
How do I enable mobile data?
- APN setup:
- Name: Newroz
- APN: newroz4g
- Username/Password: leave blankToggle
2. Toggle Mobile Data on and check your balance via the Newroz app.
2. Why do I see “No Service” or no signal?
Coverage & settings: Verify you’re in a covered area, disable Airplane Mode, and set Network Mode → LTE.
Why isn’t my SIM detected by my device?
Check tray & contacts: Power off, eject the SIM tray, gently clean the gold contacts, reinsert until it clicks.
Test elsewhere: Try the SIM in another unlocked phone; contact Support if it still isn’t recognized.